FAQ

Frequently Asked Questions (FAQ)

1. Shipping

Q. Do you offer international shipping?
A. Currently, we do not offer international shipping. We ship only within USA.

Q. What are your shipping carriers?
A. We ship using USPS, FedEx, and UPS.

Q. What are the handling and delivery times?
A. Orders are processed within 1-2 business days. If you order before 5:00 PM, we aim to dispatch your order the same day. Otherwise, it will be dispatched the next business day. Delivery typically takes 5-8 business days (Monday to Friday).

Q. Can I track my order?
A. Yes, customers can track their orders through the Order Tracking Page or via email updates sent during the shipping process.

2. Payments

Q. What payment methods do you accept?
A. We accept various payment methods processed through Shopify Payments. For more details, visit our Billing Terms & Condition.

3. Returns and Refunds

Q. What is your return policy?
A. We offer a 30-day return and refund policy.

Q. How do I return or exchange an item?
A. Contact our support team for assistance with returns or exchanges.

Q. How long does it take to process a refund?
A. Refunds are processed within 7 business days after we receive the returned item.

4. Account Management

Q. How do I create an account?
A. Visit our website and click on "Sign Up" to create an account for a faster checkout experience and order tracking.

Q. How can I reset my password?
A. You can reset your password via the "Forgot Password" link on the login page.

Q. Can I update my account information?
A. Yes, you can manage your account settings, including contact details, within your account dashboard.

5. Promotions and Discounts

Q. How do I use promo codes?
A. Enter the promo code at checkout to apply the discount.

Q. Are there any loyalty programs?
A. Yes, we offer loyalty programs and discounts. These are subject to change at any time without prior notice.

6. Customer Support

Q. How can I contact customer support?
A. You can reach us via email, chat support, or phone:
Email: info@ultragirl.shop
Phone: +1 636 354 6891
Hours of Operation: Monday to Friday, 9:00 AM to 5:00 PM
Typical response time is within 24 hours.

7. Technical Issues

Q. What if I encounter website issues?
A. Report any issues using the Contact Form. Ensure your browser is updated for the best experience.

8. Privacy and Security

Q. How is my personal data protected?
A. We value your privacy. Read our Privacy Policy for details on how we protect and use your information.